WBSEDCL West Bengal — Electricity Complaint 1912

WBSEDCL (West Bengal State Electricity Distribution Company Limited) distributes electricity across all of West Bengal except Kolkata city and its immediate adjoining areas, which are served by <a href="https://www.complaintmitra.in/en/support-directory/electricity-cesc-kolkata-complaint" target="_blank" rel="noopener noreferrer">CESC</a>. WBSEDCL covers Howrah Rural, Hooghly, Burdwan, Nadia, Murshidabad, Malda, North 24 Parganas Rural, South 24 Parganas Rural, Darjeeling, Jalpaiguri, Cooch Behar, Alipurduar and all other districts.
To file a complaint, call 1912 (24 hours) or toll-free 1800-103-5666. Email cgrf@wbsedcl.in with your Consumer ID (on your electricity bill), subdivision name, address and a description of the issue. Online complaints and bill payments are available at <a href="https://www.wbsedcl.in" target="_blank" rel="noopener noreferrer">wbsedcl.in</a>. Note the complaint reference number.
WBSEDCL is regulated by <a href="https://wberc.gov.in" target="_blank" rel="noopener noreferrer">WBERC (West Bengal Electricity Regulatory Commission)</a>. Billing disputes must receive a written reply within 15 days. Power restoration timelines are set under WBERC supply regulations.
If WBSEDCL does not resolve satisfactorily, approach the WBSEDCL Consumer Grievance Redressal Forum (CGRF). Details are at wbsedcl.in. Further escalation is to WBERC at wberc.gov.in.