TPWODL West Odisha — Electricity Complaint 1912

TPWODL (Tata Power Western Odisha Distribution Limited) distributes electricity in West Odisha, covering Sambalpur, Bargarh, Jharsuguda, Deogarh, Bolangir, Nuapada, Sonepur and Boudh districts.
Odisha's electricity distribution was privatised to Tata Power in 2021-22. For Central Odisha including Bhubaneswar and Cuttack, the company is <a href="https://www.complaintmitra.in/en/support-directory/electricity-tpcodl-odisha-central-complaint" target="_blank" rel="noopener noreferrer">TPCODL</a>. For North Odisha it is TPNODL and for South Odisha it is TPSODL.
To file a complaint, call 1912 (24 hours) or toll-free 1800-345-6789. Email customercare@tpwodl.in with your Consumer Number (on your electricity bill), address and a description of the issue. Online complaints can be filed at <a href="https://www.tpwodl.in" target="_blank" rel="noopener noreferrer">tpwodl.in</a> under Consumer Services. Note the complaint reference number.
TPWODL is regulated by <a href="https://www.orierc.org" target="_blank" rel="noopener noreferrer">OERC (Odisha Electricity Regulatory Commission)</a>. Billing disputes must receive a reply within 15 days. If TPWODL does not resolve satisfactorily, approach the TPWODL Consumer Grievance Redressal Forum (CGRF). Further escalation is to OERC at orierc.org.