TPNODL North Odisha — Electricity Complaint 1912

TPNODL (Tata Power North Odisha Distribution Limited) distributes electricity in North Odisha, covering Balasore, Bhadrak, Jajpur, Keonjhar, Mayurbhanj and Sundargarh districts. Odisha's electricity distribution was privatised to Tata Power in 2021-22. For Central Odisha including Bhubaneswar and Cuttack, the company is <a href="https://www.complaintmitra.in/en/support-directory/electricity-tpcodl-odisha-central-complaint" target="_blank" rel="noopener noreferrer">TPCODL</a>. For South Odisha, it is TPSODL. For West Odisha, it is TPWODL.
To file a complaint, call 1912 (24 hours) or toll-free 1800-345-7679. Email customercare@tpnodl.in with your Consumer Number (on your electricity bill), address and a description of the issue. Online complaints can be filed at <a href="https://www.tpnodl.in" target="_blank" rel="noopener noreferrer">tpnodl.in</a> under Consumer Services. Note the complaint reference number.
TPNODL is regulated by <a href="https://www.orierc.org" target="_blank" rel="noopener noreferrer">OERC (Odisha Electricity Regulatory Commission)</a>. Billing disputes must receive a reply within 15 days. Power restoration timelines are set under OERC supply code regulations.
If TPNODL does not resolve satisfactorily, approach the TPNODL Consumer Grievance Redressal Forum (CGRF). Further escalation is to OERC at orierc.org.